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Victorian Small Business Commission Victorian Small Business Commission
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Dispute resolution

Dispute resolution

  • Dispute resolution process
  • Do I have a dispute?
  • Tips to help you resolve a dispute before mediation
  • How mediation works
    • Guide to mediation
    • Mediation checklist
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Who we help

Who we help

  • Small business
  • Retail tenants and landlords
  • Goods and freight owner drivers
  • Farmers
  • Taxis, hire cars and rideshares
  • Miners and landholders
Your rights and responsibilities

Your rights and responsibilities

  • Entering into a retail lease
    • What are retail premises?
    • Premises not covered by the Act
    • Retail Leases Act 2003
    • Retail Leases Regulations 2013
  • Repairs and maintenance
  • Outgoings: other charges under a lease
  • Transfer of a retail leases premises
  • (Bonds) Security deposits
  • Rent disputes
  • Accurate lease information
  • Five-year waiver certificates
  • Options and renewals for retail leases
  • Paying key-money
  • Essential safety measures: who should pay for them
About VSBC

About VSBC

  • About us and what we do
  • How we help
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Small business support

Small business support

  • How we support small business
  • Building business networks
  • Is your contract fair?
  • Getting paid within 30 days
  • Switching to NBN
  • Managing energy costs
  • Supporting business through infrastructure disruption
  • Small business friendly councils
  • Creating a mentally healthy small business
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Fact sheets and resources

  • Fact sheets and brochures
  • FAQs
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Home News
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News

27 June 2019

Launching our new website

26 June 2019

Wyndham City the twelfth council to sign up to becoming small business friendly

28 May 2019

New land access agreement for miners and landholders

12 April 2019

The VSBC mediation rooms are moving temporarily while we upgrade our facilities

About VSBC
  • About us and what we do
  • How we help
  • Meet the Commissioner
  • Corporate publications
  • VSBC news and events
    • Events
    • Blog
    • News
    • Media releases
  • For media
  • Do you have a complaint?
  • Become a mediator
  • Testimonials

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