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Dispute resolution

Dispute resolution

  • Dispute resolution process
    • Determinations
  • Do I have a dispute?
  • Tips to help you resolve a dispute before mediation
  • How mediation works
    • Guide to mediation
    • Mediation checklist
    • Authority to participate in mediation
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Who we help

Who we help

  • Small business owners (including franchisees and franchisors)
  • Commercial (including retail) tenants and landlords
  • Goods and freight owner drivers
  • Farmers
  • Taxis, hire cars and rideshares
  • Miners and landholders
Your rights and responsibilities

Your rights and responsibilities

  • Entering into a retail lease
    • What are retail premises?
    • Premises not covered by the Act
    • Retail Leases Act 2003
    • Retail Leases Regulations 2013
  • Repairs and maintenance
  • Outgoings: other charges under a lease
  • Transfer of a retail leases premises
  • (Bonds) Security deposits
  • Rent increase disputes
  • Disclosure statements
  • Five-year waiver certificates
  • Options and renewals for retail leases
  • Paying key money
  • Essential safety measures: who should pay for them
About VSBC

About VSBC

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Small business support

Small business support

  • How we support small business
  • Building business networks
  • Is your contract fair?
  • Getting paid within 30 days
  • Managing energy costs
  • Supporting business through infrastructure disruption
  • Small business friendly councils
  • Creating a mentally healthy small business
  • Help to close your small business
Fact sheets and resources

Fact sheets and resources

  • Fact sheets and brochures
  • FAQs
  • Case studies
 Dispute applications

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Home News Page 3
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News

27 June 2019

Launching our new website

26 June 2019

Wyndham City the twelfth council to sign up to becoming small business friendly

28 May 2019

New land access agreement for miners and landholders

12 April 2019

The VSBC mediation rooms are moving temporarily while we upgrade our facilities

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About VSBC
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  • How we help
  • Meet the Commissioner
  • Corporate publications
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    • Events
    • Blog
    • News
    • Media releases
  • For media
  • Feedback and complaints about us
  • Become a VSBC mediator
  • Testimonials

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