How mediation works

What is mediation?

Mediation is a process where the parties in a dispute meet voluntarily to discuss their dispute with the help of an independent and accredited mediator.
During mediation parties are encouraged to identify and explore options to resolve their dispute. The mediator cannot make a decision about the outcome and supports the parties to reach their own agreement.

What is the role of the mediator?

The VSBC appoints an independent mediator to:

  • help the parties communicate openly
  • help identify options
  • help the parties to reach their own agreement for settlement

It is important to note that mediators:

  • are not judges
  • do not decide who is ‘right’ or ‘wrong’
  • do not give binding judgements
  • do not give the parties legal advice
  • does not impose a solution on a party

The mediator will not hand down a decision, but rather help the parties to reach their own agreement, encouraging win-win outcomes.

What happens at mediation?

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