Home Accessibility


We want the Victorian Small Business Commission (VSBC) website to be accessible to everyone. Our target audiences are made up of a diverse range of stakeholders and our aim is to make all our content meet the web standard endorsed by the Australian Government, where possible.

We aim to meet level AA of the Web Content Accessibility Guidelines (WCAG) 2.0.

We try to provide content in HTML format wherever possible. We also use different text sizes and headings for ease of navigation.

Where we provide a PDF, we also try to provide an accessible Word document.

Our accessibility features include the following:

Main menu

The VSBC features a main menu to make navigation easier.


All images on the VSBC website feature descriptive text for screen readers (alt text).


All videos on our website feature transcripts where possible.


We try to provide content in HTML format where possible. Some documents may only be available in PDF.

If you would like us to send you a printed copy of any document on the VSBC site, please contact us. If you do not have Microsoft Word, you can download Microsoft Word Viewer.

Users from culturally and linguistically diverse communities

Parts of this website have been translated into Arabic, Simplified Chinese, Dari, Spanish, Turkish and Vietnamese.

If your language is not listed and you need an interpreter, you can use the free Translating and Interpreting Service (TIS).

The TIS is for people from culturally and linguistically diverse communities who don’t speak English and for English speakers needing to communicate with them.

The service is available 24 hours a day, 7 days a week. It is accessible from anywhere in Australia for the cost of a local call. For more information, visit the TIS contact us page.


The VSBC website uses hyperlinks for all URL web addresses and email addresses. This helps to inform users about what they are clicking on and where they will be taken.

If the link is an email address the hyperlink will spell out the name of the person you will be emailing.

If the link is an internal page the link will spell out the name of the page.

If the link is an external website the link will spell out the name of the external website you will be directed to.

Free screen readers

A screen reader will help make text easier to process. A range of free software compatible with Windows and Mac OSX operating systems is available for download:

NVDA (Windows)

Links (Windows)

Apple Voiceover (Mac OSX)

Opera browser (Windows/Mac/Linux)

The Opera browser is a free visual browser that has many accessibility related features, therefore a good option for people using screen readers.

If there is information on this website that you can’t access, or have any suggestions about how we can improve accessibility, please contact us.

We value your feedback and aim to improve accessibility on the VSBC website. All feedback is welcome and will be carefully considered.