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Who we help

Taxis, hire cars and rideshares

What we do

The Commercial Passenger Vehicle Victoria (CPVV) has established a dispute resolution process to manage disputes between taxi drivers, hire cars and rideshares and operators.

The Victorian Small Business Commission (VSBC) provides a mediation service to resolve taxis, hire cars and rideshare disputes.

A copy of a Commercial Passenger Vehicle Victoria certificate should accompany your application to the VSBC.

How we can help

Parties can access mediation through the VSBC only when the:

If the dispute is referred to us and cannot be resolved, we can issue a certificate allowing the matter to be referred to VCAT.

Mediation with the VSBC is $95 per party for each session. There is no cost for assistance we provide over the phone or via email.


Dispute resolution between taxis, hire cars and rideshares is conducted by the VSBC under the Commercial Passenger Vehicle Industry Act 2017.

Getting started

For help in getting started, you can speak with a member of our team by calling 13 VSBC (13 8722) or emailing us.

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