Who we are
The Victorian Small Business Commission (VSBC) aims to create a fair and competitive environment for Victorian small business to operate, grow and prosper through its four functions – advocacy, dispute resolution, monitoring and engagement.
About the process
Helping and supporting small business by:
– advocating on their behalf
– providing tools and information to minimise disputes
– providing low cost mechanisms to resolve disputes
– monitoring the potential impact of market trends and change
Engage
Connecting with the small business community to promote VSBC services and encourage informed decision making.
Advocate
Advocating on issues affecting small businesses and their operating environment.
Monitor
Monitoring the impact of market trends, legislation and government policies on small business.
Dispute
Resolution
Providing an efficient and low cost small business dispute resolution service.
Who we can assist
If you have dispute with another business, a not-for-profit, or a local or state government entity, the VSBC can help you to find a resolution. There are five main areas of dispute that we provide assistance with:
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1. General
Small BusinessThe VSBC helps small businesses to resolve disputes – allowing you to get on with the job of running your business.
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2. Retail Tenants
& LandlordsThe VSBC is the first port of call for dispute resolution services between retail tenants and landlords.
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3. Owner drivers or forestry
contractors & hirersDo you have a dispute with your hirer? If so, the VSBC can help.
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4. Farmers &
farm creditorsBefore legal proceedings regarding a farm debt default can be initiated, mediation must be offered to farmers by creditors.
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5. Taxi Drivers
& OperatorsAs part of reforms to the taxi industry, the VSBC has a new dispute resolution role.
Latest News

Victorian Small Business Commissioner to visit Beechworth
The Victorian Small Business Commissioner will visit Beechworth on Tuesday 26 February as the keynote speaker at a lunch hosted by the...
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Small Business Commissioner to visit Benalla
The Victorian Small Business Commissioner will visit Benalla on Thursday 28 February as the keynote speaker at the ‘Food for Thought’ ...
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Small Business Commissioner to visit Wangaratta
Victorian Small Business Commissioner will visit Wangaratta on Wednesday 27 February as a keynote speaker at a business breakfast, hosted ...
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Small Business Commissioner to visit Bright
Victorian Small Business Commissioner will visit Bright on Monday 25 February to deliver a presentation titled “Grow your Business’, h...
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Small Business Commissioner to visit Warrnambool
Victorian Small Business Commissioner Judy O’Connell will visit Warrnambool on 30-31 January to learn about issues facing small business...
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Small Business Commissioner to visit Portland and Hamilton
Victorian Small Business Commissioner Judy O’Connell will visit Portland and Hamilton on 29 January to learn about issues facing small ...
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Getting Started
If you’d like to speak to someone about how the VSBC can help, call us on 13 VSBC (13 8722). If you have a dispute, refer it to the VSBC using the online application forms.
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Australian Supplier Payment Code
The Australian Supplier Payment Code is a voluntary national code of fair payment from businesses to their small business suppliers.
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Creating a Mentally Healthy Small Business
Being in small business can be a rewarding experience. However, it’s not always an easy journey.
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Submit an application
Make an application for dispute resolution or download a form.
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News &
PublicationsThe latest VSBC news and upcoming events, as well as articles and publications of interest.