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Victorian Small Business Commission Victorian Small Business Commission
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Dispute resolution

Dispute resolution

  • Dispute resolution process
  • Do I have a dispute?
  • Tips to help you resolve a dispute before mediation
  • How mediation works
    • Guide to mediation
    • Mediation checklist
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  • VCAT decisions
Who we help

Who we help

  • Small business owners (including franchisees and franchisors)
  • Retail tenants and landlords
  • Goods and freight owner drivers
  • Farmers
  • Taxis, hire cars and rideshares
  • Miners and landholders
Your rights and responsibilities

Your rights and responsibilities

  • Entering into a retail lease
    • What are retail premises?
    • Premises not covered by the Act
    • Retail Leases Act 2003
    • Retail Leases Regulations 2013
  • Repairs and maintenance
  • Outgoings: other charges under a lease
  • Transfer of a retail leases premises
  • (Bonds) Security deposits
  • Rent disputes
  • Accurate lease information
  • Five-year waiver certificates
  • Options and renewals for retail leases
  • Paying key-money
  • Essential safety measures: who should pay for them
About VSBC

About VSBC

  • About us and what we do
  • How we help
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Small business support

Small business support

  • How we support small business
  • Building business networks
  • Is your contract fair?
  • Getting paid within 30 days
  • Switching to NBN
  • Managing energy costs
  • Supporting business through infrastructure disruption
  • Small business friendly councils
  • Creating a mentally healthy small business
Fact sheets and resources

Fact sheets and resources

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  • FAQs
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  • Tips to help you resolve a dispute before mediation
  • How mediation works
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Home Languages 简体中文版 (Simplified Chinese)
Languages

简体中文版 (Simplified Chinese)

The following information is available in Simplified Chinese:

  • 维多利亚州小企业委员会能够提供哪些帮助 (How the Victorian Small Business Commission can help)
  • 零售租赁：租户须知  (Retail leases: important facts for tenants)
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  • 简体中文版 (Simplified Chinese)

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