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Who we help

Goods and freight owner drivers

What we do

The Victorian Small Business Commission (VSBC) offers dispute resolution services between goods and freight owner drivers, forestry contractors, haulage contractors and hirers. We work with you to resolve the issue through a process of information services, preliminary assistance and mediation.

The services we provide are under the Owner Drivers and Forestry Contractors Act 2005 (the Act), which provides protection for owner drivers and forestry contractors in the transport industry.

How we can help

Some of the common disputes the VSBC can assist with are:

  • termination notices – usually relating to monies owed
  • contract disputes – usually relating to terms and conditions, and written contracts, and
  • alleged breaches of the Act.

The VSBC can also issue a certificate waiving the minimum notice period for a contract to be terminated.

Disputes between contractors and hirers need to come to the VSBC for mediation before they can be referred to the Victorian Civil and Administrative Tribunal (VCAT). 

Mediation with the VSBC is $95 per party for each session. There is no cost for preliminary assistance provided over the phone or via email.


The Owner Drivers and Forestry Contractors Act 2005  was developed to regulate and establish mandatory requirements in relation to a code of practice.

The Act also sets out requirements to assist contractors in improving their business skills and understanding of their cost structures and contracts.

Are you a driver in dispute?

See how the VSBC can help.

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