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 Dispute resolutionWe can assist you to resolve a dispute so that you can get back to business.

Dispute resolution

  • Dispute resolution process
  • Do I have a dispute?
  • Tips to help you resolve a dispute before mediation
  • Dispute FAQs
View All Dispute Info Leasing – rights and responsibilitiesGuidance on your rights, responsibilities and how
to resolve disputes.

Leasing – rights and responsibilities

  • Repairs and maintenance
  • Outgoings: other charges under a lease
  • Disclosure statements
  • Five-year waiver certificates
  • Options and renewals for retail leases
  • What are retail premises?
  • Premises not covered by the Act
  • Leasing FAQs
View All Leasing Info Small business guidanceInformation to avoid and manage key challenges in small business.

Small business guidance

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  • Unconscionable conduct
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 Who we help

Who we help

  • Small business owners
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  • Owner drivers and hirers
  • Farmers and creditors
  • Gig workers
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  • Miners and landholders
 Advocacy

Advocacy

  • Small business friendly councils
Read about our advocacy work
    Dispute resolutionWe can assist you to resolve a dispute so that you can get back to business.

    Dispute resolution

    • Dispute resolution process
    • Do I have a dispute?
    • Tips to help you resolve a dispute before mediation
    • Dispute FAQs
    View All Dispute Info
     Leasing – rights and responsibilitiesGuidance on your rights, responsibilities and how
to resolve disputes.

    Leasing – rights and responsibilities

    • Repairs and maintenance
    • Outgoings: other charges under a lease
    • Disclosure statements
    • Five-year waiver certificates
    • Options and renewals for retail leases
    • What are retail premises?
    • Premises not covered by the Act
    • Leasing FAQs
    View All Leasing Info
     Small business guidanceInformation to avoid and manage key challenges in small business.

    Small business guidance

    • Getting paid on time
    • Unconscionable conduct
    • Small Business Guidance FAQs
    View all guidance
     About VSBC

    About VSBC

    • About us and what we do
    • Meet the Commissioner
    • How we help
    • Corporate publications
    • VSBC news and events
     Who we help

    Who we help

    • Small business owners
    • Retail tenants and landlords
    • Owner drivers and hirers
    • Farmers and creditors
    • Gig workers
    • Taxi and hire car drivers
    • Miners and landholders
     Advocacy

    Advocacy

    • Small business friendly councils
    Read about our advocacy work
Apply for help

Search VSBC

  • What types of disputes can the VSBC assist?
  • What is mediation?
  • Who's responsible maintenance in a retail store?
  • Which expenses can landlords pass onto tenants?
  • What should be included in a disclosure statement?
  • How can I resolve a dispute myself?
  • What’s the difference between the VSBC, VCAT and the courts?
  • How do I get my security deposit (bond) back?
Home Languages ਪੰਜਾਬੀ (Punjabi)
Languages

ਪੰਜਾਬੀ (Punjabi)

The following information is available in Punjabi:

  • ਛੋਟੇ ਕਾਰੋਬਾਰਾਂ ਲਈ ਵਿਵਾਦ ਨਿਪਟਾਰਾ (Dispute resolution for small businesses)
  • ਰਿਟੇਲ ਲੀਜ਼ ਬਾਰੇ ਜਾਣਕਾਰੀ ਬਰੋਸ਼ਰ: ਕਿਰਾਏਦਾਰਾਂ ਲਈ (Retail Leases Information Brochure: for Tenants)
Languages
  • Español (Spanish)
    • Arrendamiento comercial: datos importantes para arrendatarios (RLA), Español (Spanish)
    • Cómo puede ayudar la Comisión de Pequeñas Empresas de Victoria, Español (Spanish)
  • Français (French)
    • Brochure d’information sur les baux commerciaux : pour les locataires (Retail Leases Information Brochure: for Tenants) French
    • Résolution des litiges pour les petites entreprises (Dispute resolution services for small businesses)
  • Tiếng Việt (Vietnamese)
    • Ủy hội Doanh nghiệp Nhỏ Victoria có thể trợ giúp như thế nào, Tiếng Việt (Vietnamese)
    • Tập thông tin về hợp đồng thuê tiệm bán lẻ: Dành cho người thuê (Retail Leases Information Brochure: For Tenants) Vietnamese
  • Türkçe (Turkish)
    • Perakende Alışveriş İşyeri Kira Sözleşmeleri Bilgilendirme Broşürü: Kiracılar İçin (Retail Leases Information Brochure: For Tennants)
    • Victoria Küçük İşletmeler Kurumu nasıl yardımcı olabilir, Türkçe (Turkish)
  • Ελληνικά (Greek)
    • Ενημερωτικό φυλλάδιο για τις μισθώσεις καταστημάτων λιανικής: Για μισθωτές (Retail Leases Information Brochure: for Tenants) Greek
    • Επίλυση διαφορών για μικρές επιχειρήσεις (Dispute resolution for small business) Greek
  • العربية (Arabic)
    • كيف يمكن لأصحاب الأعمال التجارية الصغيرة في فيكتوريا حل نزاع تجاري (Arabic)
    • كتيب معلومات عقود إيجار المحلات التجارية: للمستأجرين
  • دری (Dari)
    • بروشور معلوماتی کرایه‌ نامه‌های تجاری: برای کرایه‌ نشینان (RLA) دری (Dari)
    • حل‌وفصل اختلاف برای کسب‌وکارهای کوچک (Dari)
  • فارسی (Farsi)
    • بروشور اطلاعات اجاره‌های خرده‌فروشی: برای مستاجران (Retail Leases Information Brochure: For Tenants, Farsi)
    • حل اختلاف برای کسب و کارهای کوچک (How the Victorian Small Business Commission can help) Farsi
  • हिन्दी (Hindi)
    • रिटेल लीज़ (खुदरा किराएदारी समझौते) से सम्बन्धित जानकारी ब्रोशर: किरायेदारों के लिए (RLA Hindi)
    • लघु व्यवसायों के लिए विवाद समाधान (Dispute resolution for small businesses)
  • ਪੰਜਾਬੀ (Punjabi)
    • ਛੋਟੇ ਕਾਰੋਬਾਰਾਂ ਲਈ ਵਿਵਾਦ ਨਿਪਟਾਰਾ (Dispute resolution for small business) Punjabi
    • ਰਿਟੇਲ ਲੀਜ਼ ਬਾਰੇ ਜਾਣਕਾਰੀ ਬਰੋਸ਼ਰ: ਕਿਰਾਏਦਾਰਾਂ ਲਈ (Retail Leases Information Brochure: for Tenants) Punjabi
  • தமிழ் (Tamil)
    • சிறு வணிகங்களுக்கான சர்ச்சைத் தீர்வு (Dispute resolution for small business) Tamil
    • சில்லறை வணிகக் குத்தகைத் தகவல் கையேடு: வாடகைதாரர்களுக்காக (Retail Leases Information Brochure: for Tenants)
  • 简体中文版 (Simplified Chinese)
    • 零售租赁合同信息手册：租户须知 Chinese (Simplified) | 简体中文
    • 协助小企业解决纠纷 Chinese (Simplified) | 简体中文
  • 繁體中文 (Traditional Chinese)
    • 维多利亚州小企业委员会能够提供哪些帮助 (How the Victorian Small Business Commission can help)
    • 零售租賃資訊手冊：租戶適用 (Retail Leases Information Brochure: for Tenants))

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