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Application forms

Please submit your application form via the online link or by emailing your completed form (in a single Word or PDF file) to enquiries@vsbc.vic.gov.au. Please note photographs of your completed form cannot be accepted.

There is currently a delay in processing applications received via post due to the coronavirus (COVID-19) pandemic.

Before you submit an application, we encourage you to try to resolve the dispute directly with the other party.

If you have been unsuccessful in resolving the dispute and would like to proceed to dispute resolution, please use the below application forms. These can be submitted online, emailed or posted to the Victorian Small Business Commission (VSBC), along with any relevant documents, such as a copy of a lease, expert reports or correspondence. If you intend to have someone else represent you at mediation, please read our web page on authority to participate in mediation.

If you are experiencing mental health challenges (including significant stress) or mental illness, please call the dispute resolution officer who is assisting you for a confidential discussion about how we can help you.

Commercial rent relief disputes

PLEASE NOTE: the Victorian Government’s extended Commercial Tenancy Relief Scheme (the Scheme) ended on 15 March 2022. Find out about continued supports.

To apply for our free and impartial help to resolve a commercial rent relief dispute under the previous Scheme (28 July 2021 to 15 January 2022) or the extended Scheme (16 January to 15 March 2022), please use this application form:

For all other disputes over commercial rent relief, either the tenant or landlord can apply for our free help using our retail leases dispute application form (below).

Help includes assistance early on, often just over the phone. If the matter can’t be resolved this way, we can arrange a free mediation session. At mediation, an experienced and impartial mediator helps the tenant and landlord to negotiate a fair agreement.

To help us resolve your dispute as promptly as we can, we ask tenants to attach to their application:

  • their written request for rent relief
  • a copy of their lease.

If a tenant or landlord has a rent relief matter with the VSBC that hasn’t yet been resolved and they’re wanting help to resolve another dispute over rent relief, they don’t need to fill in another application form. Instead, they should contact the VSBC team member who has been helping them so they can provide details of their new dispute and find out what else they might need to provide.

Frequently requested forms

  • Request for a five year waiver certificate (Retail Leases Act 2003)

  • Application for appointment of a specialist retail valuer (Retail Leases Act 2003)

  • Disclosure statement (Retail Leases Act 2003)

  • Request for a waiver certificate (Owner Drivers and Forestry Contractors Act 2005)