Please submit your application form via the online link or by emailing your completed form (in a single Word or PDF file) to firstname.lastname@example.org. Please note photographs of your completed form cannot be accepted.
There is currently a delay in processing applications received via post due to the coronavirus (COVID-19) pandemic.
Before you submit an application, we encourage you to try to resolve the dispute directly with the other party.
If you have been unsuccessful in resolving the dispute and would like to proceed to dispute resolution, please use the below application forms. These can be submitted online, emailed or posted to the Victorian Small Business Commission, along with any relevant documents, such as a copy of a lease, expert reports or correspondence. If you intend to have someone else represent you at mediation, please read our web page on authority to participate in mediation.
If you are experiencing mental health challenges (including significant stress) or mental illness, please call the dispute resolution officer who is assisting you for a confidential discussion about how we can help you.
Commercial rent relief disputes
The VSBC is providing free and impartial mediation to commercial tenants and landlords to help resolve rent relief disputes in response to coronavirus (COVID-19).
This includes disputes from 28 July 2021 under the reintroduced Victorian Government Commercial Tenancy Relief Scheme (the Scheme).
KEY REQUIREMENT: Before a tenant applies for mediation, they:
- must have made a compliant rent relief request to their landlord, supplying the required evidence (see questions 12 and 13 of our FAQs)
- must attach their written request and evidence when applying for mediation.
Landlords can apply for mediation in situations where their tenant has stopped paying rent and an agreement can’t be reached.
Commercial Tenancy Relief Scheme
We’re also helping to resolve disputes outside the Scheme where the tenant isn’t eligible (see question 9 of our FAQs). This includes situations where the dispute relates to rent relief requested before 28 July 2021. To apply, please use our retail leases form:
Do you have a retail leases dispute?
If so, please use this application form. Please note there is a $195 fee for mediation to resolve retail leasing matters. This fee will be waived for disputes about rent relief only.
Do you have a small business dispute?
If you have a small business dispute please use this application form.
Do you have a goods and freight owner drivers and forestry contractors dispute?
If you have a goods and freight owner drivers and forestry contractors dispute please use this application form.
If you are requesting arbitration of a good and freight owner drivers and forestry contractors dispute please use this application form.
Do you have a taxis or hire cars owner or operator dispute?
If you have a taxis or hire cars owner or operator dispute please use this form.
Do you have a farm debt dispute?
If you have a farm debt dispute please visit the Agriculture Victoria website to download the farm dispute forms.