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Steps to prepare before the day Before you attend your mediation session, there are a few things you need to do to…
Preparing for mediation: a how-to
“Mediation is a process where parties in dispute are assisted by an independent mediator who attempts to get them to communicate with…
Dispute resolution process
These steps are a typical process for dispute resolution with the Victorian Small Business Commission (VSBC). This is only a guide and…
Q&A: how do we help people who contact the VSBC?
Above: VSBC Contact Centre team member Cherry-Rose “Last year alone, the Victorian Small Business Commission had over 9,500 phone enquiries about…
Record number of small businesses seeking help to resolve disputes
The VSBC Annual Report 2019 reveals a record 2,074 small businesses sought help in resolving their business disputes. The main issues causing…
How we support small business
Some of the ways the Victorian Small Business Commission (VSBC) supports small business are: Supporting mental health and wellbeing Small business mental…