A guide to managing disruption

A Guide to Managing Disruption was created in 2019 to provide small businesses with a complementary list of tips for staying on track during disruptive infrastructure projects.

The Guidelines were developed in consultation with organisations who undertake disruptive infrastructure projects and traders who have directly been impacted by recent projects. These conversations allowed us to create processes within the Guidelines that we believe are both practical and achievable for the involved parties. These processes guide organisations to consider:

  1. the impact of their work on small businesses
  2. how they communicate with traders, and
  3. ways in which they can mitigate the effects of the disruption.

The Guide to Managing Disruption was created to help small businesses plan to mitigate the impacts of disruptive infrastructure projects. The Guide is structured to help businesses consider:

  1. the likely impact of the works on their business
  2. ways to communicate with the project manager, customers and other businesses in the area
  3. create ways to mitigate the impacts of construction.

If you would like hard copies please contact our office on 13 VSBC (13 87 22).

More information

Russell Zimmerman – Australian Retailers Association

Russell Zimmerman from the Australian Retailers Association talks about how the Small Business Engagement Guidelines will help retailers during disruptive infrastructure projects.

Case Study – Melbourne Metro Rail Project

Barry McGuren from Rail Projects Victoria talks about engaging with small business on the Melbourne Metro Rail Project within the City of Port Phillip.

Case Study – Melbourne Water

Gina McIver shares her experience on a recent project with Melbourne Water in which the local traders were consulted during the project.

Rebecca Skelton – VicRoads

Rebecca Skelton – Director Public Engagement Regional Roads Victoria for VicRoads talks about the importance of the VSBC’s Engagement Guidelines.


Client testimonials