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Supporting business through infrastructure disruption

How the guidelines work for project managers and small business

Major infrastructure works are currently being carried out to support our growing population, with roads being built, water pipes being replaced and new buildings going up all around us. However the disruption these projects cause can also put a significant strain on small business owners and operators.

In response we’ve created the Victorian small business engagement guidelines for project managers , and a Guide to managing disruption for small business owners and operators.

The Victorian small business engagement guidelines

The Victorian small business engagement guidelines is a tool we’ve developed for project managers to support constructive engagement between local small businesses and organisations undertaking disruptive infrastructure projects.

The guidelines help organisations to consider:

  • the impact of their work on small businesses
  • how they communicate with local traders
  • ways in which they can mitigate the effects of the disruption.

The Guide to Managing Disruption

The Guide to managing disruption is a tool we’ve developed for small businesses to help them in managing the impacts of disruptive infrastructure projects.

The Guide helps small businesses to:

  • understand the scale of the project and the likely impacts on their business
  • plan communication with the project manager, customers and other local businesses
  • manage the impacts and develop a disruption mitigation plan that works.

Videos

We have created videos with representatives of large organisations that have undertaken major infrastructure works. The speakers talk about the effects of construction, disruption and financial loss to business retailers. See how the Guide to managing disruption can help you to better communicate disruption issues with all stakeholders.

Russell Zimmerman – Australian Retailers Association

Russell Zimmerman from the Australian Retailers Association talks about how the Victorian small business engagement guidelines will help retailers during disruptive infrastructure projects.

Case Study – Melbourne Metro Rail Project

Barry McGuren from Rail Projects Victoria talks about engaging with small business within the City of Port Phillip as part of the Melbourne Metro Rail Project.

Case Study – Melbourne Water

Gina McIver, shares her experience with Melbourne Water where the local traders were consulted during a recent project.

More information

For copies of these documents:

Related information