Some of the VSBC’s achievements over the past five years include:

  • A doubling of engagement with small and medium businesses;
  • An increased awareness of VSBC services;
  • A reduction in refusal rates by two thirds; and
  • Stopping the trend growth in retail lease disputes.

These have been achieved while maintaining our dispute resolution rate at mediation at more than 80%, and a customer satisfaction rating of 95%.

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Client testimonials