There are a number of important Victorian Civil and Administrative Tribunal (VCAT) and court decisions that have considered provisions of the Retail Leases Act 2003.
These are published on the website of the Australian Legal Information Institute (AustLII).
The VSBC representative that was handling our matter was exceptional.
The VSBC representative that was handling our matter was exceptional. His role in the matter has now saved not only my client significant further time and expense in pursuing the matter through the courts but the amount of money he saved the respondent was significant. I have used the VSBC before and have only a higher opinion of the purpose they serve after this process. Thank you
Lawyer
May 2015
I want to thank you personally…
I want to thank you personally for your very competent and professional assistance and guidance in the above matter. The mediator conducted the matter extremely well and the resolution was amicable. It is an impressive example of a government body utilising the services of good people to deliver a very valuable service at an affordable price.
Thank you so much
B.F.
Director, Retail BusinessMarch 2015
Without your help…
Parties have signed a Deed of Release yesterday. We have instruction to notify you that our client would like to withdraw their application. We appreciate your assistance in this matter. Without your help, the disputes between parties could not be resolved expeditiously.
Lawyer
April 2014
I felt that I was listened to, treated with respect and genuine concern for the circumstances I had found myself in.
From my first phone call to your office until the last communication, I felt that I was listened to, treated with respect and genuine concern for the circumstances I had found myself in.
All communication was prompt and unbiased whilst advising me of my options and rights under the legislation that applied.
To obtain a positive result was a testament to the concept of not caving in and believing in the principle at stake.
You and your office supported me wholeheartedly in this endeavour and again I thank you for your perseverance and professionalism in a tricky case.
Sally Court
Gippsland Art Supplies
Sale
October 2013
Thank you for the wonderful way you conducted our mediation.
Thank you for the wonderful way you conducted our mediation. It was a pleasure meeting you.
You conduct your work in a very special and efficient manner. At the same time your energies calm the situation so that a resolution can be reached.
You explain things in a very soft and polite way, which allows both parties to negotiate a quick resolution. You have faith in people and that goes a long way in helping them get through the hard times they are facing
Thank you once again. It was lovely meeting you and l hope to see you again sometime.
A.F. October 2013
A very big, big thank you for all your help and patience.
We reached an agreement at mediation yesterday and I am pleased to announce that we are leaving here on the 30th September.
[The Mediator] was amazing and the whole situation was handled very professionally.
Thanks again for all your help and support during this whole ordeal and I believe you had a lot to do with this fantastic outcome!
Tenant
July 2013
Thanks for your role in assisting us to reach a resolution.
[We] wished to pass on to you our thanks for your role in assisting us to reach a resolution to the dispute with (the landlord). This has not been an easy experience so I am very grateful for your involvement and all the work you did, to uncover the issues.
J.K.
Tenant
July 2012
You made it a less scary experience for us.
I will have the papers signed and returned to my solicitor early this week to have this Terms of Settlement completed. I just wanted to say thank you for being the mediator. On the day, between us and the bank, you made it a less scary experience for us. Thank you once again.
M.I.
Farmer
May 2012
…quick feedback on the mediation yesterday…
(Some) quick feedback on the mediation yesterday. I cannot praise the method enough. My clients were delighted with the process and outcome and the excellent work by (the mediator) was very impressive. This was an issue that has festered for 2 years and was almost certainly headed for court and probably bankruptcy but now all the parties are satisfied. (The other party had not experienced the process and actually said to me privately that they really liked the experience).
Rural Financial Counsellor
February 2012.
Just a short note to thank you…
Just a short note to thank you for the process of mediation that you presided over between myself and (the other party). The outcome was not one that I thought would have been possible, or for that matter, even considered. The process has given me closure, and satisfaction, and I would consider it to be a win win situation.
Straight shooting, straight talking, firm and fair would be my description of the procedure. Thank you once again.
B.R.
October 2011