VSBC, VCAT & the courts
The VSBC is primarily a dispute resolution service for business-to-business disputes. We have a range of functions.
For business disputes, the main alternatives to the VSBC are the relevant adjudication body, such as Victorian Civil and Administrative Tribunal (VCAT) or the courts.
There are some distinct differences between our services and those of VCAT or the courts. The main difference is that the VSBC does not make decisions about who is right or wrong – instead, we invite the parties to discuss the matter, in confidence, with the guidance of an independent mediator, to see if they can agree a mutually acceptable outcome and avoid the cost and delays of litigation.
Some disputes cannot progress to VCAT or the Courts without a certificate from the VSBC.