Our functions

The  Victorian Small Business Commission (VSBC) has numerous responsibilities under the Small Business Commission Act 2017.

The VSBC’s four key focus areas are:

  • advocating on issues affecting small business
  • engaging with the small business community
  • providing dispute resolution services
  • monitoring the small business environment.

Read the VSBC’s strategy outlining its goals and proposed actions for the next three years.

The VSBC also has dispute resolution functions involving:

What we do

The VSBC’s functions under the Small Business Commission Act 2017 can be divided into the following:

Advocating on issues affecting small business

Representations

  • Making representations to an appropriate person or body on behalf of a small business that has made a complaint regarding unfair market practices or commercial dealings.

Fair treatment

  • Facilitating and encouraging the fair treatment of small businesses in their commercial dealings with other businesses in the marketplace and with public entities, public service bodies, Councils, non-profit organisations, professional associations, educational institutions, industry bodies and certain special bodies within government.

Service charters

  • Encouraging the development and implementation of small business service charters within government to ensure small businesses receive high quality service.
  • Monitoring the operation and effectiveness of those small business service charters.

Providing dispute resolution services

Dispute resolution

  • Receiving and investigating complaints by small businesses regarding unfair market practices and or commercial dealings, and provide alternative dispute resolution between the parties involved in the complaint.
  • Provide alternative dispute resolution to small businesses in disputes with other businesses and with public entities, public service bodies, Councils, non-profit organisations, educational institutions, industry bodies and certain special bodies within government.

Monitoring the small business environment

Impact and development of legislation

  • As required by the Minister, monitoring and reporting to the Minister on the impact that legislation in Victoria, government procedures and administration have on small businesses.
  • As required by the Minister, assisting other branches and agencies of government to develop legislation, government procedures and administration that provide alternative ways in which small businesses can comply with the requirements of the legislation, procedures and administration.

Industry codes

  • Investigating compliance with industry codes of practice and to assist with the development and provision of industry codes of practice that promote alternative dispute resolution.

Emerging trends

  • Monitoring and reporting to the Minister on any emerging trends in market practices that have an adverse effect on small businesses.

Ministerial advice

  • Advising the Minister on matters for which the Commission is responsible.
  • Advising the Minister on the operations of the Act.

Engaging with the small business community

Informed decision making

  • Promoting informed decision-making by small businesses in order to minimise disputes with other businesses and with public entities, public service bodies, Councils, non-profit organisations, professional associations, educational institutions, industry bodies and certain special bodies within government.

Collaboration

  • Working collaboratively with similar small business Commissioners in other States and Territories, or similar Commonwealth agencies, to enhance conditions for small business.
Testimonials

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