Who we are
The VSBC is your first port of call for independent guidance on business disputes. We provide quick, effective, neutral and low cost mediation services – so you can get on with the job of running your business.
About the process
The VSBC has been helping businesses resolve disputes and avoid litigation since 2003.Learn more
Who we can assist
If you have a dispute with another business, the VSBC can help you to find a resolution.Learn more
Read case studies on how we provide assistance to small businesses; retail tenants and landlords; owner drivers or forestry contractors and hirers; farmers and creditors; and taxi drivers and hirers.Learn more
About the process
Since 2003, the VSBC has been helping businesses resolve disputes and avoid litigation.
We can help you by advising you on your dispute, offering preliminary assistance and providing mediation, saving both parties the time, emotion and distraction of Tribunal and Court proceedings.
Who we can assist
If you have dispute with another business, a not-for-profit, or a local or state government entity, the VSBC can help you to find a resolution. There are five main areas of dispute that we provide assistance with:
The VSBC helps small businesses to resolve disputes – allowing you to get on with the job of running your business.
2. Retail Tenants
The VSBC is the first port of call for dispute resolution services between retail tenants and landlords.
3. Owner drivers or forestry
contractors & hirers
Do you have a dispute with your hirer? If so, the VSBC can help.
4. Farmers &
Before legal proceedings regarding a farm debt default can be initiated, mediation must be offered to farmers by creditors.
5. Taxi Drivers
As part of reforms to the taxi industry, the VSBC has a new dispute resolution role.
Dealing with a dispute through preliminary assistance
The situation: A small business (the applicant) complains to the VSBC about a commercial dispute with an oil company. The business is concerned…
Farmers and farm creditors
Sorting out a farm machinery debt
The situation: A farmer has been in arrears with a small lender regarding a loan for a tractor. The parties had tried…
Retail Tenants and Landlords
Make-good after a long term month-to-month tenancy ends
The situation: Two adjoining premises (Suite A and Suite B) are owned by the same landlord. The tenants were on a month-to-month…
Resolving a trade breach
The situation: The applicant bought an importing business from the respondent’s company. The contract of sale provided that the respondent was not allowed to…
Missing out on a tender process
The situation: The applicant had a cleaning contract with the respondent to clean a number of suburban buildings. After a number of years,…
Owner Drivers and Forestry Contractors
Seeking a claim on a terminated contract
The situation: An owner driver’s contract was terminated by the hirer on the grounds of breach of contract and serious and willful…
Addressing wholesale supply issues
The situation: The applicant is a business that provides a range of complete products to the building and home renovation sector. These products utilise components…
Assisting businesses of all sizes
The situation: The applicant, a major facilities management company, was supplied with two fans for its large premises as per a quote detailing the cost…
Assisting in a franchise dispute
The situation: A franchisee entered into a contract with a franchisor for a business. The franchisee alleges that she has relied on representations made…
Disputes can be referred to the VSBC using the online application forms. If you’d like to speak to someone in person, call us on 13 VSBC (13 8722).