Who we are

The VSBC is your first port of call for independent guidance on business disputes. We provide quick, effective, neutral and low cost mediation services – so you can get on with the job of running your business.

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Real-life examples

Retail Tenants and Landlords

Negotiating a new lease 

The situation: A tenant runs a business with a substantial turnover on a very large land area. There has been no lease…

Small business

Assisting businesses of all sizes

The situation: The applicant, a major facilities management company, was supplied with two fans for its large premises as per a quote detailing the cost…

Small business

Addressing wholesale supply issues

The situation: The applicant is a business that provides a range of complete products to the building and home renovation sector. These products utilise components…

Retail Tenants and Landlords

Interpreting a messy assignment clause in a retail lease

The situation: A tenant (who runs a pharmacy) has been leasing a building for many years and wants to continue. However, there…

Small business

Dealing with a dispute through preliminary assistance

The situation: A small business (the applicant) complains to the VSBC about a commercial dispute with an oil company. The business is concerned…

Farmers and farm creditors

Mediating a farm debt

The situation: A family farm had got into substantial debt with their lender. Following the procedures outlined in the Farm Debt Mediation…

Retail Tenants and Landlords

Questioning the permitted use of a premises

The situation: The tenant claims that his lease allows for the sale of nuts in his retail food business, based on assurances…

Small business

Assisting in a franchise dispute

The situation: A franchisee entered into a contract with a franchisor for a business. The franchisee alleges that she has relied on representations made…

Small business

Mediating a shareholder dispute

The situation: There was a major falling out between one of the shareholders of a private company (the shareholder) and the other…