Who we are
The VSBC is your first port of call for independent guidance on business disputes. We provide quick, effective, neutral and low cost mediation services – so you can get on with the job of running your business.
About the process
The VSBC has been helping businesses resolve disputes and avoid litigation since 2003.Learn more
Who we can assist
If you have a dispute with another business, the VSBC can help you to find a resolution.Learn more
Read case studies on how we provide assistance to small businesses; retail tenants and landlords; owner drivers or forestry contractors and hirers; farmers and creditors; and taxi drivers and hirers.Learn more
About the process
Since 2003, the VSBC has been helping businesses resolve disputes and avoid litigation.
We can help you by advising you on your dispute, offering preliminary assistance and providing mediation, saving both parties the time, emotion and distraction of Tribunal and Court proceedings.
Who we can assist
If you have dispute with another business, a not-for-profit, or a local or state government entity, the VSBC can help you to find a resolution. There are five main areas of dispute that we provide assistance with:
The VSBC helps small businesses to resolve disputes – allowing you to get on with the job of running your business.
2. Retail Tenants
The VSBC is the first port of call for dispute resolution services between retail tenants and landlords.
3. Owner drivers or forestry
contractors & hirers
Do you have a dispute with your hirer? If so, the VSBC can help.
4. Farmers &
Before legal proceedings regarding a farm debt default can be initiated, mediation must be offered to farmers by creditors.
5. Taxi Drivers
As part of reforms to the taxi industry, the VSBC has a new dispute resolution role.
Addressing wholesale supply issues
The situation: The applicant is a business that provides a range of complete products to the building and home renovation sector. These products utilise components…
Dealing with a dispute through preliminary assistance
The situation: A small business (the applicant) complains to the VSBC about a commercial dispute with an oil company. The business is concerned…
Farmers and farm creditors
Mediating a farm debt
The situation: A family farm had got into substantial debt with their lender. Following the procedures outlined in the Farm Debt Mediation…
Assisting businesses of all sizes
The situation: The applicant, a major facilities management company, was supplied with two fans for its large premises as per a quote detailing the cost…
Mediating a shareholder dispute
The situation: There was a major falling out between one of the shareholders of a private company (the shareholder) and the other…
Retail Tenants and Landlords
Interpreting a messy assignment clause in a retail lease
The situation: A tenant (who runs a pharmacy) has been leasing a building for many years and wants to continue. However, there…
Fixing a problem with the supply of farm equipment
The situation: A farmer had purchased a new tractor, but discovered after delivery that poor assembly had led to a number of…
Assisting in a franchise dispute
The situation: A franchisee entered into a contract with a franchisor for a business. The franchisee alleges that she has relied on representations made…
Resolving a trade breach
The situation: The applicant bought an importing business from the respondent’s company. The contract of sale provided that the respondent was not allowed to…
Disputes can be referred to the VSBC using the online application forms. If you’d like to speak to someone in person, call us on 13 VSBC (13 8722).