WHAT IS THE VSBC?
Small businesses need a competitive and fair business environment to grow, and ways to resolve disputes quickly and cheaply when they arise. That's why in 2003 the Victorian Government established the Office of the Victorian Small Business Commissioner (VSBC). The Victorian Small Business Commissioner is Geoff Browne.
WHY USE THE VSBC?
The VSBC provides a quick, effective and low cost dispute resolution service for businesses in dispute with other businesses, or government. Many disputes referred to the VSBC are resolved at no cost to either party through early engagement by experienced Dispute Management Officers. If the dispute remains, parties are invited to attend a mediation session, with an independent, neutral mediator. Since 2003, around 80% of mediations have been settled, avoiding the cost, delay and distraction of litigation. For further information about mediation, click here.
WHERE CAN I FIND OUT MORE?For a brief overview of the services available, listen to Victorian Small Business Commissioner Geoff Browne on this video, produced by the
A presentation by the Commissioner to law students at Deakin University in June 2013 can also be viewed. Part 1 provides a detailed description of services provided by the VSBC, discusses the mediation process, and outcomes achieved over 10 years. Part 2 discusses disputes and issues under the Retail Leases Act and the Farm Debt Mediation Act.
To read an interview with Geoff Browne on the Business Victoria website, click here or to read an interview in the March/April 2013 edition of ARA Retailer magazine, click here.
For further information, call 13 VSBC (13 8722).