Who we are

The VSBC is your first port of call for independent guidance on business disputes. We provide quick, effective, neutral and low cost mediation services – so you can get on with the job of running your business.

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Real-life examples

Small business

Dealing with a dispute through preliminary assistance

The situation: A small business (the applicant) complains to the VSBC about a commercial dispute with an oil company. The business is concerned…

Owner Drivers and Forestry Contractors

Seeking a claim on a terminated contract

The situation: An owner driver’s contract was terminated by the hirer on the grounds of breach of contract and serious and willful…

Retail Tenants and Landlords

Repairing the relationship between tenant and landlord

The situation: The tenant has leased premises to produce cakes and bakery products, and has done so for a number of years. The…

Retail Tenants and Landlords

Questioning the permitted use of a premises

The situation: The tenant claims that his lease allows for the sale of nuts in his retail food business, based on assurances…

Small business

Assisting in a franchise dispute

The situation: A franchisee entered into a contract with a franchisor for a business. The franchisee alleges that she has relied on representations made…

Retail Tenants and Landlords

Thinking outside the square when negotiating rent

Read how a tenant running an accounting firm and her landlord avoided a stalemate and agreed on a new rent. A tenant…

Small business

Missing out on a tender process

The situation: The applicant had a cleaning contract with the respondent to clean a number of suburban buildings. After a number of years,…

Small business

Assisting businesses of all sizes

The situation: The applicant, a major facilities management company, was supplied with two fans for its large premises as per a quote detailing the cost…

Small business

Resolving a trade breach

The situation: The applicant bought an importing business from the respondent’s company. The contract of sale provided that the respondent was not allowed to…